FAQs

Frequently Asked Questions

What is Brand On Demand (BOD)?

Brand On Demand allows you to order Lumin Digital-branded merchandise without the need for bulk purchasing or maintaining inventory. Products are produced and shipped when an order is placed, making it easy to access branded merchandise on demand.

Can I request a product that isn't listed in the store?

Absolutely! If you have a specific product in mind or would like to see additional merchandise options, email demand.swagstore+lumindigital@sendoso.com with your request. Our team will review your suggestion and explore the available options.

Can I request additional quantities or a bulk order?

Yes! If you need a larger quantity of a particular product, please contact demand.swagstore+lumindigital@sendoso.com with the product name, requested quantity, and delivery requirements. Bulk orders may have different pricing and shipping arrangements.

Shipping & Delivery

How long does delivery take?

Delivery times vary depending on the product and fulfillment process. As a general estimate, products typically take 1–2 weeks to be processed and delivered. Actual delivery times may vary by item, destination, and shipping method.

Can I track my order?

Order tracking availability depends on the fulfillment process. If you have questions about your order's status, please contact demand.swagstore+lumindigital@sendoso.com.

Product Requests & Support

How can I request a new product?

We welcome suggestions for new Lumin Digital-branded merchandise!

To request a product, email demand.swagstore+lumindigital@sendoso.com and include:

• The product or item you're interested in

• Your preferred color, style, or specifications, if applicable

• The estimated quantity needed

• Your required delivery date, if applicable

Our team will review your request and follow up regarding availability and next steps.

Who should I contact if I have questions?

For product suggestions, bulk orders, questions about available merchandise, or order support, contact:

Email: demand.swagstore+lumindigital@sendoso.com